CrownGreen Casino Terms and Conditions

Welcome to CrownGreen Casino. By accessing or using our website at crowngreen.com, you agree to be bound by the following Terms and Conditions. Please read this document carefully before registering an account or placing any bets. At CrownGreen, we reserve the right to update these terms at any time, and continued use of our services following any changes constitutes your acceptance of the revised terms.

1. Operator Information

Crown Green Casino is operated by Royal Flush Ventures Limited, registered under the Commercial Register of the Autonomous Island of Anjouan, registration number 15797, Hamchako, Mutsamudu, Autonomous Island of Anjouan, Union of Comoros. Our payment agent is Bravari Limited, located at 85 Great Portland Street, First Floor, London, England, W1W 7LT (Registration Number: 16277382). We are licensed and regulated by the Government of the Autonomous Island of Anjouan, Union of Comoros, and we operate under License ALSI-202411028-FI1.

2. Eligibility and Account Registration

At CrownGreen Casino, we only permit individuals who meet the following requirements to register and use our services:

• You must be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher.
• You must be a resident of a country where online gambling is permitted by applicable law.
• You must not be a resident of any jurisdiction where our services are restricted or prohibited.
• You may hold only one account at CrownGreen Casino. Duplicate accounts will be closed and any balances may be forfeited.
• You must provide accurate, complete, and up-to-date information during registration.

Here at CrownGreen, we are primarily oriented toward Canadian players, with full CAD support, Interac payment options, and an English/French interface. We also accept players from other CAD/EUR markets where our services are lawfully available.

3. Account Verification (KYC)

Our CrownGreen Casino compliance team is required to verify the identity of all players before processing withdrawals or upon request. We may ask you to provide:

• Government-issued photo identification (passport, driver's licence, national ID card).
• Proof of address (utility bill or bank statement dated within three months).
• Proof of payment method ownership.
• Any additional documentation we deem necessary to fulfil our anti-money laundering (AML) obligations.

We reserve the right to suspend or close any account where verification cannot be completed satisfactorily.

4. Deposits and Withdrawals

4.1 Accepted Payment Methods

At Crown Green Casino, we support a variety of secure payment options, including Visa, Mastercard, Interac, Neteller, Skrill, Paysafecard, Bank Transfer, Google Pay, and Apple Pay. All transactions are processed in CAD or EUR depending on your account currency.

4.2 Minimum Deposit and Withdrawal

Our minimum deposit amount is C$30. The minimum withdrawal amount is also C$30, though this may vary depending on the selected payment method.

4.3 Withdrawal Limits

We apply the following standard withdrawal limits to all player accounts at CrownGreen Casino:

• Maximum per day: CAD 15,000
• Maximum per week: CAD 30,000
• Maximum per calendar month: CAD 75,000

We reserve the right to apply higher limits at our sole discretion for players with elevated VIP status. Unless otherwise stated in specific game terms, the maximum cumulative payout from a jackpot or progressive game shall not exceed CAD 75,000. We may apply a higher cap in exceptional circumstances or under specific promotional terms.

4.4 Processing Times

Withdrawal requests submitted at CrownGreen are usually processed within one (1) hour. In rare cases, processing may take up to five (5) banking days depending on the chosen payment method, pending account verification, or public holidays. Our standard cashout timeline is 1–5 business days.

5. Bonuses and Promotions

We offer our players a generous CrownGreen welcome bonus package consisting of three deposit bonuses:

• First Deposit Bonus: 100% up to C$1,500 + 100 free spins on Big Heist (Booongo). Minimum deposit: C$30. Wagering requirement: 40× (bonus + free spin winnings). Bonus valid for 5 days. Free spins must be activated within 5 days. Maximum bet while wagering: C$7.50.
• Second Deposit Bonus: 75% up to C$3,000 + 75 free spins on Gold Express (Booongo). Minimum deposit: C$30. Wagering: 40×. Valid 5 days. Max bet C$7.50.
• Third Deposit Bonus: 50% up to C$1,500 + 50 free spins on Hawaii Riches (Booongo). Minimum deposit: C$30. Wagering: 40×. Valid 5 days. Max bet C$7.50.

We also offer ongoing promotions at CrownGreen Casino, including Daily Cashback up to 15%, Monday Kickstart up to C$1,500, Wednesday Thrills with up to 100 free spins, Golden Friday with up to 150 free spins, and our Victoria Crown Celebration featuring up to 100 free spins. VIP members enjoy additional exclusive offers such as the High Roller bonus (125% up to C$4,500 + 125 free spins), VIP Tuesday Power, VIP Midweek Rush, and VIP Weekend Boost.

5.1 General Bonus Rules

• Bonuses are non-transferable and may not be exchanged for cash until wagering requirements are met.
• We reserve the right to modify or withdraw any bonus offer at any time without prior notice.
• Abuse of bonuses, including the use of bonus codes in an irregular or fraudulent manner, may result in account suspension.
• CrownGreen promo codes and CrownGreen bonus codes, where applicable, must be entered at the time of deposit and cannot be applied retroactively.

6. VIP and Loyalty Program

Our Crown Green Casino VIP Club rewards loyal players through five tiers: Chamber, Manor, Estate, Royal, and Crown Reserve. Players earn 1 loyalty point for every C$15 deposited, with fast-track VIP access available upon a single deposit of C$1,500 or more. Each tier unlocks progressively greater benefits, including increased withdrawal limits, dedicated VIP managers, exclusive bonuses, and — at our top Crown Reserve tier — fully customized limits, individual weekly no-deposit bonuses, physical gifts, and access to exclusive offline events.

7. Responsible Gambling

At CrownGreen, we are committed to promoting responsible gaming. We provide tools to help you manage your activity, including deposit limits, session reminders, self-exclusion options, and reality checks. If you believe your gambling is causing harm, we encourage you to contact our support team at [email protected] or reach out to a recognized problem gambling organization in your region.

8. Game Availability and Fairness

Our CrownGreen Casino games library includes 2,000+ titles from 78+ providers, including Pragmatic Play, Yggdrasil, BGaming, Betsoft, Thunderkick, PG Soft, Spribe, and many more. We offer slots (1,500+), live dealer games (200+ across 10 studios), table games, crash games, jackpot titles, and live game shows. All games are powered by certified random number generators (RNGs) and are subject to regular independent audits.

9. Prohibited Activities

We strictly prohibit the following conduct on our platform:

• Using fraudulent payment methods or stolen financial credentials.
• Creating multiple accounts to exploit bonus offers.
• Attempting to manipulate game outcomes through software exploits or collusion.
• Engaging in money laundering or any activity in violation of applicable law.
• Allowing minors to access your account.

10. Intellectual Property

All content on crowngreen.com — including logos, graphics, game interfaces, and text — is the intellectual property of CrownGreen Casino or its licensed partners. You may not reproduce, distribute, or commercially exploit any portion of our platform without our express written consent.

11. Limitation of Liability

To the fullest extent permitted by law, we at CrownGreen Casino shall not be liable for any indirect, incidental, or consequential damages arising from your use of our services. We do not guarantee uninterrupted access to our platform and reserve the right to suspend services for maintenance, regulatory compliance, or other operational reasons.

12. Governing Law and Disputes

These Terms and Conditions are governed by the laws of the Autonomous Island of Anjouan, Union of Comoros. Any disputes arising from your use of Crown Green Casino shall first be addressed through our customer support team, reachable 24/7 via live chat or at [email protected]. We are committed to resolving all complaints fairly and promptly.

13. Contact Us

If you have any questions regarding these Terms and Conditions or your use of our services, please contact us at any time. Our CrownGreen Casino support team is available 24/7 via live chat on crowngreen.com or by email at [email protected]. We offer support in both English and French.