CrownGreen Casino Cookies Policy

At CrownGreen, we are committed to being transparent about how we use cookies and similar technologies on our website, crowngreen.com. This Cookies Policy explains what cookies are, how we use them, the types we deploy, and your rights and choices regarding their use. By continuing to browse our site, you acknowledge and consent to our use of cookies as described below.

What Are Cookies?

Cookies are small text files that are placed on your device — your computer, tablet, or smartphone — when you visit a website. Here at CrownGreen, we use cookies to help our platform function correctly, remember your preferences, and give us insight into how visitors interact with our services. Cookies do not contain personally identifying information on their own, but they may be linked to data we collect through other means.

In addition to traditional cookies, we may also use similar tracking technologies such as web beacons, pixel tags, and local storage objects. These technologies work in a comparable way and are covered by the same principles set out in this policy.

Why We Use Cookies

Our CrownGreen platform relies on cookies for a variety of purposes. We use them to ensure the technical performance of the site, to personalize your experience, and to deliver content that is relevant to you. Specifically, we use cookies for the following purposes:

• To keep you logged in to your account during your session
• To remember your language preferences (English or French)
• To remember your selected currency (CAD or EUR)
• To analyze how you navigate and interact with our casino pages
• To identify and resolve technical issues on crowngreen.com
• To present you with promotions, bonuses, and offers relevant to your activity
• To support fraud prevention and account security measures
• To comply with our licensing obligations under License ALSI-202411028-FI1 issued by the Government of the Autonomous Island of Anjouan, Union of Comoros

Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for the basic functioning of our Crown Green Casino website. Without them, certain features — such as logging in to your account, processing deposits, or accessing the gaming library — would not work. We do not require your consent to place strictly necessary cookies, as they are indispensable to the services you have requested.

Functional Cookies

At CrownGreen, we use functional cookies to remember choices you make and to provide enhanced, more personalized features. For example, we use these cookies to recall your preferred language and to store settings that improve your experience when you return to our site. The information these cookies collect may be anonymized.

Analytical and Performance Cookies

We use analytical cookies to understand how visitors use crowngreen.com. This includes which pages are visited most frequently, how long sessions last, and where users come from. Our CrownGreen team uses this data to improve the structure and content of our website. The data gathered is aggregated and does not identify individual users. We may use third-party analytics providers such as Google Analytics for this purpose.

Marketing and Targeting Cookies

We, or our trusted third-party advertising partners, may place marketing cookies on your device to show you relevant promotional content — including our welcome bonuses, free spins offers, and VIP Club promotions — both on crowngreen.com and on external websites. These cookies track your browsing behavior across sites to help us deliver advertising that may be of interest to you. You may opt out of such cookies at any time through our Cookie Consent tool or your browser settings.

Session and Persistent Cookies

Some of the cookies we place are session cookies, which are automatically deleted when you close your browser. Others are persistent cookies, which remain on your device for a defined period or until you delete them manually. At CrownGreen, we use both types depending on the specific function they serve.

Third-Party Cookies

Our CrownGreen website integrates content and services provided by third parties, including game providers such as Pragmatic Play, BGaming, Yggdrasil, and live studio partners such as Pragmatic Play Live and Vivo Gaming. These third parties may place their own cookies on your device when you interact with their content. We do not control the cookies set by these providers and recommend that you review their respective privacy and cookie policies for further information.

Payment service providers, including those facilitating transactions via Visa, Mastercard, Interac, Skrill, Neteller, and other supported methods, may also set cookies in connection with payment processing. These are governed by those providers' own policies.

Cookie Duration

The cookies we use vary in how long they remain on your device. Session cookies expire when you end your browser session. Persistent cookies may remain for periods ranging from a few days to several months. Where we rely on third-party cookies, the duration is determined by those third parties and is beyond our direct control.

How to Manage Your Cookie Preferences

We respect your right to control which cookies are placed on your device. At CrownGreen, we provide a cookie consent banner when you first visit crowngreen.com, allowing you to accept, decline, or customize your preferences by category. You may update your preferences at any time by accessing our Cookie Settings tool.

In addition, most web browsers allow you to manage cookies through their settings. You can typically:

• View the cookies currently stored on your device
• Delete some or all existing cookies
• Block cookies from specific websites
• Block all third-party cookies while allowing first-party cookies
• Set your browser to notify you when a cookie is placed

Please note that disabling certain cookies — particularly strictly necessary cookies — may affect the functionality of our platform. For example, you may not be able to complete login to your CrownGreen Casino account or process transactions if essential cookies are blocked.

For guidance on managing cookies in your specific browser, please refer to the browser's official help documentation. Common browsers include Chrome, Firefox, Safari, Microsoft Edge, and Opera.

Do Not Track Signals

Some browsers allow you to send a "Do Not Track" (DNT) signal to websites. Currently, we do not alter our data collection practices in response to DNT signals, as there is no universally accepted standard for interpreting them. We continue to work toward greater transparency and will update this policy if our approach changes.

Cookies and Responsible Gaming

We take our responsible gaming obligations seriously. Some cookies on our CrownGreen platform are used to help us monitor and enforce responsible gaming tools such as deposit limits, session time reminders, and self-exclusion settings. These cookies are functional in nature and help us fulfill our duty of care to players.

Updates to This Policy

We may update this Cookies Policy from time to time to reflect changes in technology, regulation, or our business practices. When we make significant changes, we will notify you via a prominent notice on crowngreen.com or through your registered account. We encourage you to review this page periodically to stay informed about how we use cookies.

Contact Us

If you have any questions about our use of cookies or wish to exercise your rights in relation to cookie-based data collection, please do not hesitate to reach out to our support team. We provide 24/7 live chat support and can also be contacted by email at [email protected]. Our CrownGreen team is available around the clock to assist you in English and French.

This policy is published by Royal Flush Ventures Limited, Commercial Register of the Autonomous Island of Anjouan no. 15797, Hamchako, Mutsamudu, Autonomous Island of Anjouan, Union of Comoros. Payment agent services are provided by Bravari Limited, 85 Great Portland Street, First Floor, London, England, W1W 7LT (Registration No. 16277382).