CrownGreen Casino Privacy Policy

At CrownGreen, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access and use our services at crowngreen.com. We encourage you to read this document carefully so you understand our practices. By registering an account and using our platform, you acknowledge that you have read and agree to the terms described herein. Our CrownGreen Casino is operated by Royal Flush Ventures Limited, registered under Commercial Register of Autonomous Island of Anjouan no. 15797, Hamchako, Mutsamudu, Autonomous Island of Anjouan, Union of Comoros. Payment services are handled by our payment agent, Bravari Limited, located at 85 Great Portland Street, First Floor, London, England, W1W 7LT (Registration number: 16277382).

1. Who We Are

Here at CrownGreen, we operate as a licensed and regulated online casino under License ALSI-202411028-FI1, issued by the Government of the Autonomous Island of Anjouan, Union of Comoros. We are committed to maintaining the highest standards of data protection and transparency. For any questions regarding how we handle your personal data, you may contact us directly at [email protected].

2. Information We Collect

When you register and interact with our Crown Green Casino platform, we may collect a variety of personal information necessary to operate our services, verify your identity, and comply with applicable regulations. The categories of data we collect include:

• Identity data: We collect your full name, date of birth, username, and government-issued identification documents as part of our KYC (Know Your Customer) process.
• Contact data: We gather your email address, phone number, and residential address.
• Financial data: We collect your payment details, transaction history, deposit and withdrawal records, and payment method information (e.g., Visa, Mastercard, Interac, Neteller, Skrill, Paysafecard, Bank Transfer, Google Pay, Apple Pay).
• Technical data: We record your IP address, browser type, device identifiers, operating system, and session information.
• Usage data: We track your gaming activity, game preferences, bonus usage, and time spent on our platform.
• Communications data: We retain records of any correspondence you send us via live chat or email.
• Verification data: We may collect information needed to verify your age and identity to comply with our responsible gambling and anti-money laundering obligations.

3. How We Use Your Information

At Crown Green, we use the personal information we collect for a number of legitimate purposes. These purposes include, but are not limited to:

• Creating and managing your player account on our CrownGreen platform.
• Processing your deposits and withdrawals in CAD and EUR currencies through our supported payment providers.
• Verifying your identity in compliance with our licensing obligations and anti-fraud measures.
• Providing you with access to our full game library of 2,000+ titles, including slots, live dealer games, table games, and more.
• Delivering promotional offers, including welcome bonuses, free spins, cashback promotions, and VIP rewards — only where you have consented to receive marketing communications.
• Managing your participation in our VIP Club, including tier progression across Chamber, Manor, Estate, Royal, and Crown Reserve levels.
• Monitoring gameplay activity to detect fraud, problem gambling behaviour, and other security threats.
• Complying with our regulatory obligations under our Anjouan gaming license.
• Improving the performance and functionality of our CrownGreen Casino platform.
• Responding to your support queries via our 24/7 live chat or email at [email protected].

4. Legal Basis for Processing

We at CrownGreen process your personal data on the following legal grounds:

• Contract performance: We process data that is necessary to fulfil our obligations under the Terms and Conditions you agreed to upon registration.
• Legal obligation: We are required to process certain data to comply with anti-money laundering laws, responsible gaming regulations, and licensing requirements.
• Legitimate interests: We may process data where we have a legitimate interest, such as preventing fraud or improving our services, provided this does not override your rights.
• Consent: Where required, we will request your explicit consent before processing data, particularly for marketing communications.

5. Sharing Your Information

Our Crown Green platform does not sell your personal data to third parties. However, we may share your information with trusted partners and service providers as necessary to operate our business. These may include:

• Payment processors and financial institutions required to handle your transactions (e.g., Interac, Visa, Neteller, Skrill).
• Identity verification and KYC service providers.
• Game software providers and studio partners, including Pragmatic Play, Yggdrasil, Betsoft, BGaming, and others.
• Fraud prevention and security services.
• Regulatory bodies and law enforcement authorities, where required by law.
• Our payment agent, Bravari Limited, for the purposes of payment processing.

All third parties we engage are required to handle your data in a secure manner consistent with applicable data protection laws.

6. Cookies and Tracking Technologies

We at CrownGreen use cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and personalise content. Cookies help us remember your preferences and ensure our platform functions correctly across desktop and mobile browsers. You may manage your cookie preferences through your browser settings; however, disabling certain cookies may affect the functionality of our services. For full details, please refer to our separate Cookie Policy.

7. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. In general, we retain account-related records for a minimum of five (5) years following account closure, in accordance with anti-money laundering regulations. Financial transaction records may be retained for longer periods where required by law.

8. Data Security

At CrownGreen, we implement robust technical and organisational security measures to protect your personal data against unauthorised access, loss, or disclosure. Our security infrastructure includes SSL encryption, secure data storage, and strict access controls. While we work diligently to safeguard your information, no method of electronic transmission is entirely without risk, and we cannot guarantee absolute security.

9. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data that we hold. These rights may include:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct inaccurate or incomplete information.
• Right to erasure: In certain circumstances, you may request that we delete your personal data.
• Right to restriction: You may request that we limit how we process your data in certain situations.
• Right to object: You may object to processing based on our legitimate interests or for direct marketing purposes.
• Right to data portability: Where applicable, you may request your data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe in accordance with applicable law.

10. Children's Privacy

Our services are strictly intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under the age of majority. If we become aware that a minor has registered an account, we will immediately close the account and delete the associated data. We encourage parents and guardians to monitor their children's online activity and make use of parental control tools.

11. International Data Transfers

As our CrownGreen Casino serves players in Canada and other markets, your data may be transferred to and processed in countries outside your country of residence. We ensure that any such transfers are carried out with appropriate safeguards in place to protect your personal information in line with applicable data protection standards.

12. Changes to This Privacy Policy

We reserve the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will notify you by posting the updated policy on our website. We encourage you to review this page periodically. Your continued use of our Crown Green Casino services following any changes constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to reach out to our support team. We at CrownGreen are available 24 hours a day, 7 days a week via:

• Live Chat: Available directly on our website at crowngreen.com
• Email: [email protected]

We are committed to resolving your enquiries promptly and transparently. Our support team is available in both English and French to assist players across Canada and beyond.