CrownGreen Responsible Gaming

Our Commitment to Safe Play

Here at CrownGreen, we take player protection seriously. We are licensed and regulated by the Government of the Autonomous Island of Anjouan, Union of Comoros, under License ALSI-202411028-FI1. This regulatory framework requires us to uphold strict standards for player safety — and we go above and beyond those requirements because we genuinely care about the experience of every person who plays with us.

We understand that gambling affects people differently. For most players, it remains a fun and entertaining activity. For others, it can become problematic. At Crown Green, we want to make sure that help is always available and that our tools are easy to access, no matter what you need.

Recognising Problem Gambling

One of the most important things we can do at CrownGreen is help you recognise the early warning signs of problem gambling. Being aware of these signs — whether in yourself or someone close to you — is the first step toward getting the right support.

Ask yourself the following questions honestly:

• Do you spend more money or time gambling than you originally intended?
• Do you gamble to escape stress, anxiety, depression, or personal problems?
• Have you tried to cut back on gambling but found it difficult?
• Do you hide your gambling habits from family, friends, or colleagues?
• Have you borrowed money or sold possessions to fund your gambling?
• Do you feel restless or irritable when you try to stop gambling?
• Do you chase losses by continuing to gamble after a losing session?
• Has gambling negatively affected your relationships, work, or health?

If you answered 'yes' to any of these questions, we strongly encourage you to use the tools we provide at Crown Green Casino or reach out to a professional support organisation. You are not alone, and help is available.

Responsible Gaming Tools We Provide

We at CrownGreen have implemented a comprehensive suite of responsible gaming tools that you can access directly from your account. These features are designed to give you full control over your gambling activity and to help you maintain healthy habits.

Deposit Limits

You can set daily, weekly, or monthly deposit limits through your account settings. Once a limit is in place, you will not be able to exceed it during the chosen period. If you wish to lower your limit, the change takes effect immediately. If you wish to raise your limit, a cooling-off period applies — so you always have time to reflect before spending more.

Session Time Limits

At Crown Green, we allow you to set limits on how long you play in a single session. Once your session limit is reached, you will be automatically logged out. This tool helps you keep track of time and prevents extended, unplanned gaming sessions.

Loss Limits

Our platform lets you set a maximum amount you are willing to lose over a defined time period. This ensures that your gaming stays within the boundaries you are comfortable with and helps protect your bankroll from unexpected losses.

Reality Checks

We at CrownGreen provide regular on-screen reminders that tell you how long you have been playing during a session. These reality checks are designed to keep you aware of your activity and encourage you to take breaks when needed.

Self-Exclusion

If you feel that you need a longer break from gambling, Crown Green Casino offers self-exclusion options. You can choose to exclude yourself from our platform for a set period — ranging from weeks to months — or opt for a permanent self-exclusion. During the exclusion period, you will not be able to access your account, and we will not send you any promotional materials.

To request self-exclusion, please contact our support team via live chat or by emailing us at [email protected]. Our team is available 24/7 and will process your request promptly and without judgment.

Account Cooling-Off

Sometimes all you need is a short pause. At CrownGreen, we offer a temporary cooling-off period during which your account is suspended. This gives you space to step back and reassess your habits without committing to a full self-exclusion.

Responsible Gaming Tools at a Glance

Protecting Minors

At Crown Green Casino, we have a strict zero-tolerance policy toward underage gambling. Our platform is intended exclusively for players who are 18 years of age or older. During the registration process, we verify the age and identity of every player, and we reserve the right to request additional documentation at any time.

We also strongly encourage parents and guardians to use parental control software to prevent minors from accessing online gambling sites. Tools such as the following can be helpful:

• Net Nanny — netnanny.com
• Cybersitter — cybersitter.com
• Gamban — gamban.com
• GamBlock — gamblock.com

If you ever suspect that a minor has accessed a CrownGreen account, please notify us immediately via live chat or at [email protected]. We will act swiftly to investigate and resolve the matter.

External Support Organisations

We at CrownGreen want to make sure that anyone who needs help beyond what we can provide has access to professional support. The following organisations offer free, confidential assistance to individuals and families affected by problem gambling:

• Gambling Therapy — gamblingtherapy.org — Free online support and counselling worldwide
• Gamblers Anonymous — gamblersanonymous.org — Peer support groups and 12-step programmes
• Responsible Gambling Council (Canada) — responsiblegambling.org — Canadian-focused resources and helpline
• ConnexOntario — connexontario.ca — Mental health and addiction services in Ontario
• Gambling Help Online — gamblinghelponline.org.au — 24/7 chat and phone support

These organisations are independent from Crown Green and offer completely free, confidential support. We encourage anyone who is struggling to reach out to them without hesitation.